FAQ
Frequently asked questions
Everything you might want to know about our flexi 3D-printed pet magnets before you order.
- What is a CritterPal?
- A CritterPal is a small, bendy 3D-printed pet with magnets hidden inside its head and bum. The joints are printed in place, so it flexes and wriggles straight off the printer with no assembly, and it sticks to anything metallic like the fridge, a locker, or your desk.
- What are they made of?
- Each CritterPal is printed in PLA, a sturdy plant-based bioplastic, with small magnets embedded by hand into the head and bum.
- What colours are available?
- We stock a palette of 12 filament colours. When you design your own critter you can mix up to 4 of them on a single critter. The colour options shown on each product page are always the ones available for that critter.A note on colour: filament colours aren't standardised, so a shade can look slightly different between batches and won't always match your screen exactly. Some of our filament is also recycled, which is a more sustainable choice that can carry subtle tonal variation or tiny flecks. That's part of the character, not a fault.
- Will my critter have visible layer lines or imperfections?
- Yes, and that's completely normal. Every CritterPal is 3D-printed in small batches. We do our best to make each one look perfect, but visible layer lines and small imperfections are an expected part of 3D printing. Think of them as the fingerprint of a small-batch print rather than a fault.
- Are they safe for children?
- CritterPals are decorative magnets, not children's toys, and are not suitable for children under 3. Swallowed magnets can cause serious internal injury, so seek medical attention immediately if ingested.
- How long until my order ships?
- We aim to get your order dispatched quickly. See our shipping & delivery page for delivery timeframes.
- Can I return my CritterPal?
- Please read our returns & refunds policy for what's covered.
- How do I look after it?
- PLA softens in heat, so keep your CritterPal out of hot cars and direct sunlight. Wipe it clean with a damp cloth (no dishwasher).
- Can I get a bigger version?
- Absolutely. If you love your CritterPal and want a larger version, get in touch and we'll put together a quote for you. Just send us a message with the critter you're after and the size you have in mind.
- Still have a question?
- Get in touch via our contact page and we'll happily help.