CritterPals

Shipping & delivery

Where we ship, what it costs, and how long it takes. Confirm carriers and prices before publishing.

Draft — placeholder copy

Dispatch

We aim to dispatch within [1 to 2] business days, plus shipping time. Under the Consumer Guarantees Act 1993 we'll deliver within a reasonable time. You'll get a tracking number once your order ships.

Costs & timeframes

Shipping is charged in NZD and shown before you confirm your order.

  • New Zealand standard: [$X], 2–4 business days after dispatch.
  • Rural NZ delivery: [$X], add 1–2 days.
  • International: [$X], 7–21 business days depending on destination.

[Confirm carrier(s) and prices before publishing — the figures above are placeholders.]

International orders

For orders delivered outside New Zealand, any import duties, taxes, or customs charges in the destination country are your responsibility and aren't included in the price or shipping cost you pay us.

If something goes wrong in transit

If your order is lost or arrives damaged, get in touch at hello@critterpals.co.nz and we'll make it right. See our returns & refunds page for your options.