Terms of sale

Who you're buying from

CritterPals is a New Zealand business selling in trade. You can reach us at hello@critterpals.co.nz. Because we sell in trade, your purchases are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Prices, currency and GST

All prices are shown in New Zealand dollars (NZD). CritterPals is not currently GST-registered, so no GST is charged and prices do not include a GST component. Economy shipping within New Zealand is free on every party pack; faster courier options are shown with their price before you pay. We take care to price accurately; if a genuine pricing error occurs, see “When your order becomes a contract” below.

When your order becomes a contract

Placing an order is an offer to buy. A contract is formed only when we accept your order, which we do by sending an order confirmation or by dispatching your CritterPals, not automatically at the moment of payment. If we can't accept an order (for example, an obvious pricing error or a part we can no longer make), we'll let you know and refund anything you've paid.

Payment

Payment is taken at checkout through our payment provider. Your full card details are handled by that provider and are not stored by CritterPals. We dispatch orders once payment has cleared.

Cancellations and change of mind

If you need to change or cancel an order, contact us as soon as possible. If we haven't dispatched it yet, we'll cancel it and refund you in full.

After delivery, we accept change-of-mind returns only for packages that haven't been opened, returned within 14 days of delivery with the original packaging and seal intact. Return postage is at your cost. Once a package has been opened we can't accept it back for change of mind. The full details are on our returns & refunds page. Change of mind is not a right under New Zealand law, and none of this affects your Consumer Guarantees Act rights if an item is faulty, not as described, or not fit for purpose, whether or not the package has been opened.

Shipping & delivery

Delivery costs and timeframes are set out on our shipping & delivery page. Under the Consumer Guarantees Act we'll deliver within a reasonable time.

Your consumer rights

Nothing in these terms removes, limits, or modifies the guarantees, rights, and remedies you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Those rights cannot be contracted out of for consumer purchases and always apply on top of these terms. How to make a claim is set out on our returns & refunds page.

Our liability

Except for the rights guaranteed by the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and any other law that can't be excluded, our liability in connection with your order is limited to replacing the item or refunding what you paid for it. We don't exclude or limit any liability that the law says we can't.

Where we deliver

We currently deliver within New Zealand only. Checkout accepts New Zealand delivery addresses.

Governing law

These terms are governed by New Zealand law and the New Zealand courts, without affecting any mandatory consumer protections that apply where you live.